Support

How do I set up my team?

Sign up as a Coach, create your team during onboarding, and share the invite code with your athletes. They will enter the code during their signup to join your team.

How do athletes join my team?

Share your team invite code (found in your team settings). Athletes enter this code during signup or in their Settings page under 'Join a Team.'

Can I import my roster from a spreadsheet?

Yes. Go to your Athletes page and click 'Import Roster.' Paste names in the format: Name, Email, Gender, DOB, USA Swimming ID. You can also add athletes one at a time with the 'Add Athlete' button.

How does the 14-day trial work?

All paid plans start with a 14-day free trial. Your card is not charged until the trial ends. You can cancel anytime during the trial from the Billing page.

Can parents see their child's data?

Yes. Athletes can invite parents from their Settings page. Parents get a read-only view of meet results, practice times, attendance, and goals. Athletes 16 and older can control what parents see via privacy settings.

What about athletes under 13?

For COPPA compliance, athletes under 13 cannot create their own accounts. A parent or guardian manages their profile. When the athlete turns 13, the system prompts the parent to transition to a teen account with full features.

How does per-athlete billing work for Club plans?

Club plans charge a base fee plus $5 per active, billable athlete per month. When athletes are added or removed, your Stripe billing updates automatically.

Can I share my swim profile with family?

Yes. Go to your Me tab and toggle on 'Share Profile.' You will get a unique link anyone can visit to see your meet results, personal bests, and goals without needing an account.

What happens if an athlete leaves the team?

All their data (meet results, personal bests, practice times) stays with their profile. They transition to Individual mode and can join a new team later with an invite code.

Does the app work offline?

Beyond the Blocks is a progressive web app (PWA) that works best with an internet connection. Core pages are cached for basic offline access, but features like time logging and AI coaching require connectivity.